{"id":1296,"date":"2026-03-23T20:12:22","date_gmt":"2026-03-23T20:12:22","guid":{"rendered":"https:\/\/www.method-post.com\/ja\/turn-journey-maps-into-optimization-roadmaps\/"},"modified":"2026-03-23T20:12:22","modified_gmt":"2026-03-23T20:12:22","slug":"turn-journey-maps-into-optimization-roadmaps","status":"publish","type":"post","link":"https:\/\/www.method-post.com\/ja\/turn-journey-maps-into-optimization-roadmaps\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\uff1a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6700\u9069\u5316\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u5909\u63db\u3059\u308b"},"content":{"rendered":"
\n
\"Hand-drawn<\/figure>\n<\/div>\n

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\ud83d\uded1 \u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304c\u5909\u5316\u3092\u4fc3\u9032\u3057\u306a\u3044\u7406\u7531<\/h2>\n

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    \n
  • \u6240\u6709\u6a29\u306e\u6b20\u5982\uff1a<\/strong>\u30de\u30c3\u30d7\u306f\u3057\u3070\u3057\u30701\u3064\u306e\u30c1\u30fc\u30e0\uff08\u4f8b\uff1a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30c7\u30b6\u30a4\u30f3\uff09\u306b\u3088\u3063\u3066\u4f5c\u6210\u3055\u308c\u3001\u7279\u5b9a\u3055\u308c\u305f\u554f\u984c\u306e\u6539\u5584\u306b\u5bfe\u3057\u3066\u660e\u78ba\u306a\u8cac\u4efb\u304c\u4e0e\u3048\u3089\u308c\u306a\u3044\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/li>\n
  • \u30c7\u30fc\u30bf\u306e\u7c92\u5ea6\u4e0d\u8db3\uff1a<\/strong>\u9ad8\u30ec\u30d9\u30eb\u306e\u30de\u30c3\u30d7\u306f\u300c\u4f55\u304c\u8d77\u3053\u3063\u3066\u3044\u308b\u304b\u300d\u3092\u793a\u3059\u304c\u3001\u6469\u64e6\u306e\u80cc\u5f8c\u306b\u3042\u308b\u300c\u306a\u305c\u300d\u3092\u6349\u3048\u3089\u308c\u306a\u3044\u3002<\/li>\n
  • \u660e\u78ba\u306a\u6210\u529f\u6307\u6a19\u304c\u306a\u3044\uff1a<\/strong>\u5909\u5316\u306e\u5f71\u97ff\u3092\u6e2c\u5b9a\u3067\u304d\u306a\u3044\u306a\u3089\u3001\u305d\u306e\u6295\u8cc7\u3092\u6b63\u5f53\u5316\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/li>\n
  • \u95a2\u4fc2\u8005\u304c\u5206\u65ad\u3055\u308c\u3066\u3044\u308b\uff1a<\/strong>\u75db\u307f\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u4fee\u6b63\u3059\u308b\u8cac\u4efb\u3092\u6301\u3064\u30c1\u30fc\u30e0\uff08\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30dd\u30fc\u30c8\uff09\u304c\u3001\u30de\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n

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    \ud83d\udd04 \u30c8\u30e9\u30f3\u30b9\u30ec\u30fc\u30b7\u30e7\u30f3\u30ec\u30a4\u30e4\u30fc\uff1a\u30a4\u30f3\u30b5\u30a4\u30c8\u304b\u3089\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3078<\/h2>\n

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    1. \u6839\u672c\u539f\u56e0\u306e\u7279\u5b9a<\/h3>\n

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      \n
    • \u6df7\u4e71\u3092\u62db\u304f\u30d5\u30a9\u30fc\u30e0\u30d5\u30a3\u30fc\u30eb\u30c9\u3002<\/li>\n
    • \u597d\u307e\u308c\u308b\u6c7a\u6e08\u65b9\u6cd5\u306e\u4e0d\u8db3\u3002<\/li>\n
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      2. \u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u7bc4\u56f2\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n

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        \n
      • \u30af\u30a4\u30c3\u30af\u30a6\u30a3\u30f3\u30ba\uff1a<\/strong>\u9ad8\u3044\u30a4\u30f3\u30d1\u30af\u30c8\u3001\u4f4e\u3044\u52aa\u529b\u3067\u3001\u8fc5\u901f\u306b\u5b9f\u88c5\u53ef\u80fd\u3067\u3042\u308a\u3001\u524d\u9032\u306e\u52e2\u3044\u3092\u751f\u3080\u5909\u66f4\u3002<\/li>\n
      • \u6226\u7565\u7684\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\uff1a<\/strong> \u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u304c\u3001\u591a\u304f\u306e\u30ea\u30bd\u30fc\u30b9\u3068\u6642\u9593\u304c\u304b\u304b\u308b\u5909\u66f4\u3002<\/li>\n
      • \u4fdd\u5b88\u4f5c\u696d\uff1a<\/strong> \u4f53\u9a13\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u4fdd\u3064\u305f\u3081\u306b\u5fc5\u8981\u306a\u7d99\u7d9a\u7684\u306a\u4f5c\u696d\u3002<\/li>\n<\/ul>\n

        3. \u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u306e\u9023\u643a<\/h3>\n

        \u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u4e0a\u306e\u3059\u3079\u3066\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306f\u3001\u5e83\u3044\u610f\u5473\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u7d50\u3073\u3064\u3044\u3066\u3044\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u304c\u53ce\u76ca\u6210\u9577\u3067\u3042\u308c\u3070\u3001\u4f53\u9a13\u6700\u9069\u5316\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306f\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306e\u5411\u4e0a\u3092\u76ee\u7684\u3068\u3059\u3079\u304d\u3067\u3059\u3002\u76ee\u6a19\u304c\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3067\u3042\u308c\u3070\u3001\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306f\u96e2\u8131\u7387\u306e\u4f4e\u6e1b\u307e\u305f\u306f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6539\u5584\u306b\u6ce8\u529b\u3059\u3079\u304d\u3067\u3059\u3002<\/p>\n\n\n\n\n\n\n\n
        \u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u53ef\u8996\u5316<\/th>\n\u6839\u672c\u539f\u56e0<\/th>\n\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6<\/th>\n\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19<\/th>\n<\/tr>\n<\/thead>\n
        \u767b\u9332\u6642\u306b\u9ad8\u3044\u96e2\u8131\u7387<\/td>\n\u5fc5\u9808\u9805\u76ee\u304c\u591a\u3059\u304e\u308b<\/td>\n\u767b\u9332\u30d5\u30a9\u30fc\u30e0\u3092\u7c21\u7d20\u5316\u3059\u308b<\/td>\n\u30e6\u30fc\u30b6\u30fc\u7372\u5f97\u306e\u5897\u52a0<\/td>\n<\/tr>\n
        \u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u4f4e\u3044NPS<\/td>\n\u9577\u6642\u9593\u306e\u5f85\u6a5f\u6642\u9593<\/td>\nAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30c8\u30ea\u30a2\u30fc\u30b8\u5c0e\u5165<\/td>\nCSAT\u30b9\u30b3\u30a2\u306e\u5411\u4e0a<\/td>\n<\/tr>\n
        \u30ab\u30fc\u30c8\u96e2\u8131<\/td>\n\u96a0\u308c\u305f\u914d\u9001\u30b3\u30b9\u30c8<\/td>\n\u65e9\u671f\u306b\u30b3\u30b9\u30c8\u3092\u8868\u793a\u3059\u308b<\/td>\n\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306e\u5411\u4e0a<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        \ud83d\udcca \u30d7\u30e9\u30a4\u30aa\u30ea\u30c6\u30a3\u8a2d\u5b9a\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u3051RICE\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/h2>\n

        \u6f5c\u5728\u7684\u306a\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u30ea\u30b9\u30c8\u304c\u3042\u308b\u5834\u5408\u3001\u3059\u3079\u3066\u3092\u540c\u6642\u306b\u5b9f\u884c\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u4e0a\u4f4d\u306b\u9032\u3081\u308b\u3082\u306e\u3092\u6c7a\u5b9a\u3059\u308b\u305f\u3081\u306e\u30d7\u30e9\u30a4\u30aa\u30ea\u30c6\u30a3\u8a2d\u5b9a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u5fc5\u8981\u3067\u3059\u3002\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u7279\u5316\u3057\u3066RICE\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u30e2\u30c7\u30eb\uff08\u5230\u9054\u6570\u3001\u5f71\u97ff\u5ea6\u3001\u4fe1\u983c\u6027\u3001\u52aa\u529b\u5ea6\uff09\u3092\u9069\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n

        1. \u5230\u9054\u6570<\/h3>\n

        \u3053\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306f\u3069\u306e\u304f\u3089\u3044\u306e\u9867\u5ba2\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u304b\uff1f1%\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30d0\u30b0\u4fee\u6b63\u3067\u3042\u308c\u3070\u3001\u5230\u9054\u6570\u306f\u4f4e\u3044\u3067\u3059\u3002\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306e\u6700\u9069\u5316\u3067\u3042\u308c\u3070\u3001\u5230\u9054\u6570\u306f\u9ad8\u3044\u3067\u3059\u3002\u9867\u5ba2\u6570\u3084\u53ce\u76ca\u3078\u306e\u5f71\u97ff\u3067\u6570\u5024\u5316\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n

        2. \u5f71\u97ff\u5ea6<\/h3>\n

        \u3053\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306f\u4f53\u9a13\u3084\u6307\u6a19\u3092\u3069\u308c\u3060\u3051\u6539\u5584\u3057\u307e\u3059\u304b\uff1f\u5f71\u97ff\u5ea6\u306f\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u5411\u4e0a\u3001\u6642\u9593\u306e\u7bc0\u7d04\u3001\u611f\u60c5\u306e\u6539\u5584\u306a\u3069\u3067\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002\u4f4e\u3001\u4e2d\u3001\u9ad8\u3001\u5de8\u5927\u306a\u3069\u306e\u30b9\u30b1\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u6570\u5024\u3092\u5272\u308a\u5f53\u3066\u307e\u3057\u3087\u3046\u3002<\/p>\n

        3. \u4fe1\u983c\u6027<\/h3>\n

        \u3042\u306a\u305f\u306e\u63a8\u5b9a\u306b\u3064\u3044\u3066\u3069\u308c\u3060\u3051\u78ba\u4fe1\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u304b\uff1f\u4eee\u5b9a\u3092\u88cf\u4ed8\u3051\u308b\u30c7\u30fc\u30bf\u304c\u3042\u308c\u3070\u3001\u4fe1\u983c\u6027\u306f\u9ad8\u3044\u3067\u3059\u3002\u5358\u4e00\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u63a8\u6e2c\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u4fe1\u983c\u6027\u306f\u4f4e\u3044\u3067\u3059\u3002\u4f4e\u3044\u4fe1\u983c\u6027\u30b9\u30b3\u30a2\u306e\u5834\u5408\u306f\u3001\u5b8c\u5168\u5b9f\u88c5\u306e\u524d\u306b\u3055\u3089\u306b\u8abf\u67fb\u4f5c\u696d\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n

        4. \u52aa\u529b\u5ea6<\/h3>\n

        \u3069\u308c\u304f\u3089\u3044\u306e\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u304b\uff1f\u3053\u308c\u306f\u8a2d\u8a08\u3001\u958b\u767a\u3001\u30c6\u30b9\u30c8\u3001\u5c55\u958b\u3092\u542b\u307f\u307e\u3059\u3002\u52aa\u529b\u5ea6\u306e\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u307b\u3069\u826f\u3044\u3067\u3059\u3002\u9ad8\u30b3\u30b9\u30c8\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u3001\u305d\u306e\u8cbb\u7528\u3092\u6b63\u5f53\u5316\u3059\u308b\u306b\u3075\u3055\u308f\u3057\u3044\u9ad8\u3044\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u793a\u3055\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n

        \u5404\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u5bfe\u3057\u3066\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3059\u308b\u3053\u3068\u3067\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u9806\u5e8f\u4ed8\u3051\u306b\u5ba2\u89b3\u7684\u306a\u57fa\u6e96\u3092\u8a2d\u3051\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u30d0\u30a4\u30a2\u30b9\u304c\u6392\u9664\u3055\u308c\u3001\u30ea\u30bd\u30fc\u30b9\u304c\u6700\u3082\u4fa1\u5024\u306e\u9ad8\u3044\u4f5c\u696d\u306b\u914d\u5206\u3055\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n

        \ud83e\udd1d \u30d5\u30a1\u30f3\u30af\u30b7\u30e7\u30ca\u30eb\u6a2a\u65ad\u7684\u6574\u5408<\/h2>\n

        \u30b8\u30e3\u30fc\u30cb\u30fc\u6700\u9069\u5316\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u3001\u307b\u3068\u3093\u3069\u304c\u5358\u4e00\u306e\u90e8\u9580\u306b\u9589\u3058\u3066\u5b58\u5728\u3057\u307e\u305b\u3093\u3002\u88fd\u54c1\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u55b6\u696d\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u9023\u643a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u6574\u5408\u304c\u53d6\u308c\u306a\u3051\u308c\u3070\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u7af6\u5408\u3084\u512a\u5148\u9806\u4f4d\u306e\u885d\u7a81\u306b\u3088\u308a\u3001\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306f\u9032\u307e\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n

        CX\u8a55\u8b70\u4f1a\u306e\u8a2d\u7acb<\/h3>\n

        \u5b9a\u671f\u7684\u306b\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u305f\u3081\u306e\u6a2a\u65ad\u7684\u8a55\u8b70\u4f1a\u3092\u8a2d\u7f6e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u30b0\u30eb\u30fc\u30d7\u306f\u3001\u4f55\u3092\u69cb\u7bc9\u3059\u308b\u304b\u306e\u30b2\u30fc\u30c8\u30ad\u30fc\u30d1\u30fc\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u305d\u306e\u8cac\u4efb\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n

          \n
        • \u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u304b\u3089\u306e\u65b0\u305f\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3002<\/li>\n
        • \u512a\u5148\u9806\u4f4d\u30b9\u30b3\u30a2\u306e\u59a5\u5f53\u6027\u3092\u691c\u8a3c\u3059\u308b\u3053\u3068\u3002<\/li>\n
        • \u30ea\u30bd\u30fc\u30b9\u306e\u78ba\u4fdd\u3002<\/li>\n
        • \u90e8\u9580\u9593\u306e\u5bfe\u7acb\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3002<\/li>\n<\/ul>\n

          \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb<\/h3>\n

          \u900f\u660e\u6027\u304c\u9375\u3067\u3059\u3002\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u3059\u3079\u3066\u306e\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u898b\u3048\u308b\u3088\u3046\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u5185\u5bb9\u3092\u8aac\u660e\u3059\u308b\u5b9a\u671f\u7684\u306a\u66f4\u65b0\u3092\u5171\u6709\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n

            \n
          • \u524d\u56de\u306e\u30b5\u30a4\u30af\u30eb\u3067\u4f55\u304c\u69cb\u7bc9\u3055\u308c\u305f\u304b\u3002<\/li>\n
          • \u73fe\u5728\u9032\u884c\u4e2d\u306e\u3053\u3068\u3002<\/li>\n
          • \u6b21\u56db\u534a\u671f\u306b\u8a08\u753b\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3002<\/li>\n
          • \u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u8a08\u753b\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3057\u3066\u3044\u308b\u304b\u3002<\/li>\n<\/ul>\n

            \u3053\u308c\u306b\u3088\u308a\u4e88\u671f\u305b\u306c\u4e8b\u614b\u3092\u9632\u304e\u3001\u4fe1\u983c\u3092\u7bc9\u3051\u307e\u3059\u3002\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u30c1\u30fc\u30e0\u304c\u81ea\u5206\u306e\u4ed5\u4e8b\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308c\u3070\u3001\u305d\u306e\u512a\u5148\u5ea6\u3092\u9ad8\u3081\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n

            \ud83d\udcc8 \u6e2c\u5b9a\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7<\/h2>\n

            \u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u9759\u7684\u306a\u6587\u66f8\u3067\u306f\u306a\u304f\u3001\u52d5\u7684\u306a\u8a08\u753b\u3067\u3059\u3002\u5e38\u306b\u6e2c\u5b9a\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5fc5\u8981\u3067\u3001\u305d\u308c\u304c\u95a2\u9023\u6027\u3092\u4fdd\u3064\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4f5c\u696d\u3092\u958b\u59cb\u3059\u308b\u524d\u306b\u3001\u6210\u529f\u306e\u6e2c\u5b9a\u65b9\u6cd5\u3092\u5b9a\u7fa9\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n

            \u91cd\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\uff08KPI\uff09\u306e\u5b9a\u7fa9<\/h3>\n

            \u3059\u3079\u3066\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u306f\u9032\u6357\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u304c\u5fc5\u8981\u3067\u3059\u3002\u4e00\u822c\u7684\u306aCX\u6307\u6a19\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a<\/p>\n

              \n
            • \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\uff1a<\/strong>\u7279\u5b9a\u306e\u3084\u308a\u53d6\u308a\u306b\u5bfe\u3059\u308b\u5373\u6642\u306e\u53cd\u5fdc\u3002<\/li>\n
            • \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\uff1a<\/strong>\u9577\u671f\u7684\u306a\u5fe0\u8aa0\u5fc3\u3068\u304a\u3059\u3059\u3081\u3059\u308b\u53ef\u80fd\u6027\u3002<\/li>\n
            • \u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff08CES\uff09\uff1a<\/strong>\u9867\u5ba2\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u3069\u308c\u307b\u3069\u7c21\u5358\u3060\u3063\u305f\u304b\u3002<\/li>\n
            • \u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\uff1a<\/strong>\u5e0c\u671b\u3059\u308b\u884c\u52d5\u3092\u5b8c\u4e86\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u5272\u5408\u3002<\/li>\n
            • \u96e2\u8131\u7387\uff1a<\/strong> \u30b5\u30fc\u30d3\u30b9\u3092\u3084\u3081\u308b\u9867\u5ba2\u306e\u5272\u5408\u3002<\/li>\n<\/ul>\n

              \u5c0e\u5165\u5f8c\u30ec\u30d3\u30e5\u30fc<\/h3>\n

              \u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u304c\u958b\u59cb\u3055\u308c\u305f\u5f8c\u306f\u3001\u5c0e\u5165\u5f8c\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3059\u308b\u3002\u5b9f\u969b\u306e\u6210\u679c\u3092\u4e88\u60f3\u3055\u308c\u308b\u5f71\u97ff\u3068\u6bd4\u8f03\u3059\u308b\u3002\u7c21\u7565\u5316\u3055\u308c\u305f\u767b\u9332\u30d5\u30a9\u30fc\u30e0\u304c\u4e88\u60f3\u901a\u308a10%\u306e\u767b\u9332\u5897\u52a0\u3092\u3082\u305f\u3089\u3057\u305f\u304b\uff1f\u3082\u3057\u305d\u3046\u3067\u306a\u3051\u308c\u3070\u3001\u306a\u305c\u304b\uff1f<\/p>\n

              \u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308b\u3002\u521d\u671f\u306e\u4eee\u5b9a\u306e\u6b63\u78ba\u6027\u3092\u691c\u8a3c\u3057\u3001\u5c06\u6765\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306b\u5f79\u7acb\u3064\u3002\u3042\u308b\u7a2e\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u304c\u7d99\u7d9a\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u306a\u3044\u5834\u5408\u3001\u6226\u7565\u3084\u30ea\u30bd\u30fc\u30b9\u914d\u5206\u3092\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/p>\n

              \u7d99\u7d9a\u7684\u306a\u30c7\u30fc\u30bf\u53ce\u96c6<\/h3>\n

              \u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u4e00\u5ea6\u304d\u308a\u306e\u4f5c\u696d\u3067\u306f\u306a\u3044\u3002\u30de\u30c3\u30d7\u306e\u6b63\u78ba\u6027\u3092\u4fdd\u3064\u305f\u3081\u306b\u306f\u3001\u30c7\u30fc\u30bf\u53ce\u96c6\u3092\u7d99\u7d9a\u7684\u306b\u884c\u3046\u5fc5\u8981\u304c\u3042\u308b\u3002\u5206\u6790\u30c4\u30fc\u30eb\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30b5\u30dd\u30fc\u30c8\u30ed\u30b0\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30de\u30c3\u30d7\u304c\u53e4\u304f\u306a\u3063\u305f\u4eee\u5b9a\u3067\u306f\u306a\u304f\u3001\u73fe\u5728\u306e\u73fe\u5b9f\u306b\u5fdc\u3058\u305f\u3082\u306e\u3068\u306a\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u308b\u3002<\/p>\n

              \u26a0\ufe0f \u907f\u3051\u308b\u3079\u304d\u4e00\u822c\u7684\u306a\u843d\u3068\u3057\u7a74<\/h2>\n

              \u3057\u3063\u304b\u308a\u3068\u3057\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u3042\u3063\u3066\u3082\u3001\u7d44\u7e54\u306f\u5b9f\u884c\u6bb5\u968e\u3067\u3057\u3070\u3057\u3070\u3064\u307e\u305a\u304f\u3002\u3053\u308c\u3089\u306e\u843d\u3068\u3057\u7a74\u3092\u8a8d\u8b58\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n

              1. \u9593\u9055\u3063\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316<\/h3>\n

              \u3059\u3079\u3066\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u304c\u540c\u7b49\u3067\u306f\u306a\u3044\u3002\u4f4e\u4fa1\u5024\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\uff08\u4f8b\uff1a\u4e00\u5ea6\u9650\u308a\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\uff09\u306b\u6ce8\u529b\u3059\u308b\u65b9\u304c\u3001\u9ad8\u4fa1\u5024\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\uff08\u4f8b\uff1a\u8cfc\u5165\u30d5\u30ed\u30fc\uff09\u3092\u6700\u9069\u5316\u3059\u308b\u3088\u308a\u3082\u826f\u3044\u7d50\u679c\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3082\u3042\u308b\u3002\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3068\u4e00\u81f4\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u512a\u5148\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/p>\n

              2. \u5185\u90e8\u306e\u6469\u64e6\u3092\u7121\u8996\u3059\u308b<\/h3>\n

              \u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3057\u3070\u3057\u3070\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u306b\u3088\u3063\u3066\u59a8\u3052\u3089\u308c\u308b\u3002\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u9069\u5207\u306a\u30c4\u30fc\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u305f\u3081\u3001\u9867\u5ba2\u304c\u9577\u6642\u9593\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u3002\u6700\u9069\u5316\u306f\u3001\u5916\u90e8\u306e\u9867\u5ba2\u5bfe\u5fdc\u8981\u7d20\u3060\u3051\u3067\u306a\u304f\u3001\u5185\u90e8\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u306b\u3082\u5bfe\u51e6\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/p>\n

              3. \u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3078\u306e\u8ca0\u8377\u904e\u591a<\/h3>\n

              \u3059\u3079\u3066\u3092\u4e00\u5ea6\u306b\u76f4\u305d\u3046\u3068\u3059\u308b\u3068\u5931\u6557\u3059\u308b\u3002\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u7126\u70b9\u3092\u7d5e\u308b\u3079\u304d\u3067\u3042\u308b\u30021\u56db\u534a\u671f\u306b\u542b\u307e\u308c\u308b\u4e3b\u8981\u306a\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u6570\u3092\u5236\u9650\u3057\u3001\u5404\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u5341\u5206\u306a\u6ce8\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u5272\u308a\u5f53\u3066\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/p>\n

              4. \u300c\u30cf\u30c3\u30d4\u30fc\u30d1\u30b9\u300d\u3092\u7121\u8996\u3059\u308b<\/h3>\n

              \u591a\u304f\u306e\u30c1\u30fc\u30e0\u306f\u58ca\u308c\u305f\u90e8\u5206\u306e\u4fee\u6b63\u306b\u306e\u307f\u6ce8\u529b\u3059\u308b\u3002\u3057\u304b\u3057\u3001\u300c\u30cf\u30c3\u30d4\u30fc\u30d1\u30b9\u300d\uff08\u7406\u60f3\u306e\u30d5\u30ed\u30fc\uff09\u3082\u6700\u9069\u5316\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u30b9\u30e0\u30fc\u30ba\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u304b\u3089\u6469\u64e6\u3092\u53d6\u308a\u9664\u304f\u3053\u3068\u3067\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u5411\u4e0a\u3084\u9867\u5ba2\u6e80\u8db3\u306e\u5411\u4e0a\u304c\u4f9d\u7136\u3068\u3057\u3066\u53ef\u80fd\u3067\u3042\u308b\u3002<\/p>\n

              5. \u30eb\u30fc\u30d7\u3092\u9589\u3058\u306a\u3044<\/h3>\n

              \u75db\u307f\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u4fee\u6b63\u3057\u305f\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u9867\u5ba2\u304c\u305d\u308c\u3092\u77e5\u3063\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u3002\u9069\u5207\u306a\u5834\u9762\u3067\u306f\u9867\u5ba2\u306b\u5909\u66f4\u3092\u4f1d\u3048\u308b\u3079\u304d\u3067\u3042\u308b\u3002\u30c1\u30a7\u30c3\u30af\u30a2\u30a6\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3057\u305f\u5834\u5408\u3001\u3088\u308a\u901f\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u63a7\u3048\u3081\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u3067\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5909\u5316\u3092\u5f37\u5316\u3067\u304d\u308b\u3002<\/p>\n

              \ud83d\ude80 \u6301\u7d9a\u7684\u6539\u5584\u306e\u6587\u5316\u3092\u69cb\u7bc9\u3059\u308b<\/h2>\n

              \u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u6700\u9069\u5316\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u5909\u3048\u308b\u6700\u7d42\u7684\u306a\u76ee\u7684\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u306f\u306a\u304f\u7d99\u7d9a\u7684\u306a\u30b5\u30a4\u30af\u30eb\u3068\u3057\u3066\u6349\u3048\u308b\u6587\u5316\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002\u3053\u308c\u306b\u306f\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3068\u3001\u5909\u5316\u3078\u306e\u5bfe\u5fdc\u610f\u6b32\u304c\u6c42\u3081\u3089\u308c\u308b\u3002<\/p>\n

              \u30c1\u30fc\u30e0\u304c\u81ea\u5206\u306e\u4ed5\u4e8b\u304c\u9867\u5ba2\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6539\u5584\u3068\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u5411\u4e0a\u306b\u76f4\u63a5\u8ca2\u732e\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3068\u3001\u95a2\u4e0e\u5ea6\u304c\u9ad8\u307e\u308b\u3002\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u306e\u547d\u4ee4\u3067\u306f\u306a\u304f\u3001\u5171\u6709\u3055\u308c\u305f\u30d3\u30b8\u30e7\u30f3\u3068\u306a\u308b\u3002<\/p>\n

              \u30d7\u30ed\u30bb\u30b9\u3092\u5236\u5ea6\u5316\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7<\/h3>\n
                \n
              • OKRs\u306bCX\u3092\u7d44\u307f\u8fbc\u3080\uff1a<\/strong>\u90e8\u9580\u306e\u76ee\u6a19\u306b\u9867\u5ba2\u4f53\u9a13\u306e\u76ee\u6a19\u3092\u542b\u3081\u308b\u3002<\/li>\n
              • \u5b9a\u671f\u7684\u306a\u7814\u4fee\uff1a<\/strong>\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u304c\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3068\u81ea\u8eab\u306e\u5f79\u5272\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n
              • \u9867\u5ba2\u306e\u58f0\u306e\u7d71\u5408\uff1a<\/strong>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30c1\u30fc\u30e0\u4f1a\u8b70\u306e\u6a19\u6e96\u8b70\u984c\u3068\u3059\u308b\u3002<\/li>\n
              • \u30de\u30c3\u30d7\u3092\u7e70\u308a\u8fd4\u3057\u6539\u5584\u3059\u308b\uff1a<\/strong>\u56db\u534a\u671f\u3054\u3068\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u3092\u66f4\u65b0\u3057\u3001\u65b0\u3057\u3044\u30d7\u30ed\u30bb\u30b9\u3084\u9867\u5ba2\u884c\u52d5\u3092\u53cd\u6620\u3059\u308b\u3002<\/li>\n<\/ul>\n

                \u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u52d5\u7684\u306a\u6587\u66f8\u3068\u3057\u3066\u6271\u3046\u3053\u3068\u3067\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u3057\u7d9a\u3051\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3067\u304d\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f\u5730\u56f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u304c\u305d\u306e\u5834\u6240\u3078\u5230\u9054\u3059\u308b\u305f\u3081\u306e\u624b\u6bb5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

                \ud83d\udd11 \u4e3b\u306a\u884c\u52d5\u306e\u8981\u7d04<\/h2>\n

                \u30de\u30c3\u30d4\u30f3\u30b0\u304b\u3089\u6700\u9069\u5316\u3078\u6210\u529f\u88cf\u306b\u79fb\u884c\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u4e3b\u8981\u306a\u884c\u52d5\u3092\u9806\u5b88\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n

                  \n
                • \u6d1e\u5bdf\u306e\u691c\u8a3c\uff1a<\/strong>\u75db\u307f\u306e\u30dd\u30a4\u30f3\u30c8\u304c\u5358\u306a\u308b\u8a71\u984c\u3067\u306f\u306a\u304f\u3001\u30c7\u30fc\u30bf\u306b\u3088\u3063\u3066\u88cf\u4ed8\u3051\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n
                • \u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u5b9a\u7fa9\uff1a<\/strong>\u554f\u984c\u3092\u5177\u4f53\u7684\u3067\u5b9f\u884c\u53ef\u80fd\u306a\u4f5c\u696d\u9805\u76ee\u306b\u5909\u63db\u3059\u308b\u3002<\/li>\n
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