{"id":1240,"date":"2026-03-25T02:08:06","date_gmt":"2026-03-25T02:08:06","guid":{"rendered":"https:\/\/www.method-post.com\/tw\/remove-barriers-using-customer-journey-insights\/"},"modified":"2026-03-25T02:08:06","modified_gmt":"2026-03-25T02:08:06","slug":"remove-barriers-using-customer-journey-insights","status":"publish","type":"post","link":"https:\/\/www.method-post.com\/tw\/remove-barriers-using-customer-journey-insights\/","title":{"rendered":"\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\uff1a\u5229\u7528\u5ba2\u6236\u65c5\u7a0b\u6d1e\u5bdf\u6d88\u9664\u969c\u7919"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Line art infographic summarizing how to remove barriers using customer journey insights: displays the 5-phase customer journey map (Awareness to Advocacy), five barrier types (Cognitive, Emotional, Technical, Structural, Environmental) with icons, a 4-step removal process (Validate Data, Analyze Root Causes, Prioritize Impact\/Effort, Design Solution), and key metrics to track (Conversion Rate, Cart Abandonment, CSAT, NPS) for improving customer experience and reducing friction\" decoding=\"async\" src=\"https:\/\/www.method-post.com\/wp-content\/uploads\/2026\/03\/remove-barriers-customer-journey-insights-infographic.jpg\"\/><\/figure>\n<\/div>\n<p>\u5728\u73fe\u4ee3\u5546\u696d\u74b0\u5883\u4e2d\uff0c\u6469\u64e6\u662f\u6210\u9577\u7684\u96b1\u6027\u6bba\u624b\u3002\u5ba2\u6236\u4e0d\u5e0c\u671b\u5728\u8cfc\u8cb7\u904e\u7a0b\u4e2d\u8271\u96e3\u6399\u624e\u3002\u4ed6\u5011\u671f\u5f85\u9806\u66a2\u7121\u963b\u7684\u4e92\u52d5\uff0c\u5c0a\u91cd\u4ed6\u5011\u7684\u6642\u9593\u8207\u610f\u5716\u3002\u7576\u969c\u7919\u51fa\u73fe\u6642\uff0c\u4ed6\u5011\u4e0d\u50c5\u6703\u505c\u9813\uff0c\u66f4\u6703\u96e2\u958b\u3002\u70ba\u4e86\u7dad\u6301\u5fe0\u8aa0\u5ea6\u4e26\u63a8\u52d5\u6536\u5165\uff0c\u7d44\u7e54\u5fc5\u9808\u7cfb\u7d71\u6027\u5730\u8b58\u5225\u4e26\u6d88\u9664\u9019\u4e9b\u6469\u64e6\u9ede\u3002\u672c\u6307\u5357\u8a73\u7d30\u8aaa\u660e\u5982\u4f55\u5229\u7528\u5ba2\u6236\u65c5\u7a0b\u6d1e\u5bdf\u4f86\u6d88\u9664\u969c\u7919\uff0c\u5c08\u6ce8\u65bc\u5f71\u97ff\u4f7f\u7528\u8005\u884c\u70ba\u7684\u7d50\u69cb\u6027\u8207\u9ad4\u9a57\u6027\u8981\u7d20\u3002<\/p>\n<p>\u5ba2\u6236\u65c5\u7a0b\u5730\u5716\u63d0\u4f9b\u4e86\u53ef\u8996\u5316\u6b64\u9ad4\u9a57\u7684\u5fc5\u8981\u6846\u67b6\u3002\u5b83\u4e0d\u50c5\u50c5\u662f\u4e00\u5f35\u5716\u8868\uff0c\u66f4\u662f\u4e00\u4efd\u6230\u7565\u6587\u4ef6\uff0c\u63ed\u793a\u4f7f\u7528\u8005\u7684\u60c5\u611f\u8207\u908f\u8f2f\u6d41\u52d5\u3002\u900f\u904e\u5206\u6790\u6b64\u6d41\u52d5\uff0c\u5718\u968a\u80fd\u5920\u7cbe\u78ba\u5b9a\u4f4d\u50f9\u503c\u6d41\u5931\u4e4b\u8655\uff0c\u4ee5\u53ca\u9700\u8981\u4ecb\u5165\u7684\u6642\u6a5f\u3002\u6b64\u904e\u7a0b\u9700\u8981\u7d00\u5f8b\u3001\u540c\u7406\u5fc3\uff0c\u4ee5\u53ca\u5c0d\u57fa\u65bc\u8b49\u64da\u6c7a\u7b56\u7684\u627f\u8afe\u3002<\/p>\n<h2>\u7406\u89e3\u65c5\u7a0b\u5730\u5716\u7684\u57fa\u790e 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effort\u3002<\/p>\n<ul>\n<li><strong>\u9ad8\u5f71\u97ff\u529b\uff0c\u4f4e\u52aa\u529b\uff1a<\/strong>\u7acb\u5373\u8655\u7406\u9019\u4e9b\u554f\u984c\u3002\u9019\u985e\u554f\u984c\u80fd\u5feb\u901f\u53d6\u5f97\u6210\u679c\uff0c\u5e36\u4f86\u986f\u8457\u6210\u6548\u3002<\/li>\n<li><strong>\u9ad8\u5f71\u97ff\u529b\uff0c\u9ad8\u52aa\u529b\uff1a<\/strong>\u5c07\u9019\u4e9b\u898f\u5283\u70ba\u6230\u7565\u9805\u76ee\u3002\u5b83\u5011\u9700\u8981\u9810\u7b97\u8207\u6642\u9593\u3002<\/li>\n<li><strong>\u4f4e\u5f71\u97ff\u529b\uff0c\u4f4e\u52aa\u529b\uff1a<\/strong>\u5728\u6709\u9918\u529b\u6642\u518d\u8655\u7406\u9019\u4e9b\u554f\u984c\u3002<\/li>\n<li><strong>\u4f4e\u5f71\u97ff\u529b\uff0c\u9ad8\u52aa\u529b\uff1a<\/strong>\u964d\u4f4e\u9019\u4e9b\u554f\u984c\u7684\u512a\u5148\u7d1a\uff0c\u6216\u76f4\u63a5\u653e\u68c4\u3002<\/li>\n<\/ul>\n<h3>4. \u8a2d\u8a08\u89e3\u6c7a\u65b9\u6848<\/h3>\n<p>\u89e3\u6c7a\u65b9\u6848\u61c9\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u8a2d\u8a08\uff0c\u800c\u975e\u5167\u90e8\u6d41\u7a0b\u3002\u7c21\u5316\u8def\u5f91\uff0c\u6e1b\u5c11\u6b65\u9a5f\u6578\u91cf\uff0c\u660e\u78ba\u8a9e\u8a00\u8868\u9054\uff0c\u78ba\u4fdd\u53ef\u53ca\u6027\u3002\u76ee\u6a19\u662f\u8b93\u6574\u500b\u65c5\u7a0b\u76e1\u53ef\u80fd\u76f4\u89ba\u5316\u3002<\/p>\n<p>\u8acb\u8003\u616e\u4ee5\u4e0b\u539f\u5247\uff1a<\/p>\n<ul>\n<li><strong>\u4e00\u81f4\u6027\uff1a<\/strong>\u78ba\u4fdd\u6240\u6709\u6e20\u9053\u7684\u9ad4\u9a57\u4e00\u81f4\u3002<\/li>\n<li><strong>\u900f\u660e\u5ea6\uff1a<\/strong>\u8b93\u653f\u7b56\u8207\u6d41\u7a0b\u6e05\u6670\u4e14\u6613\u65bc\u53d6\u5f97\u3002<\/li>\n<li><strong>\u56de\u61c9\u6027\uff1a<\/strong>\u78ba\u4fdd\u7cfb\u7d71\u80fd\u5feb\u901f\u56de\u61c9\u4f7f\u7528\u8005\u64cd\u4f5c\u3002<\/li>\n<li><strong>\u540c\u7406\u5fc3\uff1a<\/strong>\u70ba\u4eba\u985e\u932f\u8aa4\u8207\u58d3\u529b\u60c5\u5883\u8a2d\u8a08\u3002<\/li>\n<\/ul>\n<h2>\u5728\u7279\u5b9a\u65c5\u7a0b\u968e\u6bb5\u6d88\u9664\u969c\u7919 \ud83d\udccd<\/h2>\n<p>\u65c5\u7a0b\u7684\u4e0d\u540c\u968e\u6bb5\u6703\u5e36\u4f86\u4e0d\u540c\u7684\u6311\u6230\u3002\u5728\u8a8d\u77e5\u968e\u6bb5\u91cd\u8981\u7684\u969c\u7919\uff0c\u5728\u7559\u5b58\u968e\u6bb5\u53ef\u80fd\u6beb\u7121\u610f\u7fa9\u3002\u4ee5\u4e0b\u662f\u5e38\u898b\u969c\u7919\u7684\u5206\u6790\uff0c\u4ee5\u53ca\u91dd\u5c0d\u7279\u5b9a\u968e\u6bb5\u7684\u61c9\u5c0d\u7b56\u7565\u3002<\/p>\n<h3>\u8a8d\u77e5\u8207\u63a2\u7d22<\/h3>\n<p>\u5728\u6b64\u968e\u6bb5\uff0c\u5ba2\u6236\u6b63\u5728\u5c0b\u627e\u89e3\u6c7a\u65b9\u6848\u3002\u969c\u7919\u901a\u5e38\u8207\u5c0b\u627e\u6240\u9700\u8cc7\u8a0a\u6709\u95dc\u3002<\/p>\n<ul>\n<li><strong>\u969c\u7919\uff1a<\/strong>\u641c\u5c0b\u529f\u80fd\u4e0d\u4f73\u3002<\/li>\n<li><strong>\u6d1e\u5bdf\uff1a<\/strong>\u4f7f\u7528\u8005\u7121\u6cd5\u5feb\u901f\u627e\u5230\u76f8\u95dc\u5167\u5bb9\u3002<\/li>\n<li><strong>\u884c\u52d5\uff1a<\/strong> \u6539\u9032\u641c\u5c0b\u6f14\u7b97\u6cd5\u548c\u5167\u5bb9\u6a19\u7c64\u3002<\/li>\n<\/ul>\n<p><strong> \u969c\u7919\uff1a<\/strong> \u5404\u6e20\u9053\u8a0a\u606f\u4e0d\u4e00\u81f4\u3002<\/p>\n<p><strong> \u6d1e\u5bdf\uff1a<\/strong> \u4f7f\u7528\u8005\u5c0d\u54c1\u724c\u50f9\u503c\u611f\u5230\u56f0\u60d1\u3002<\/p>\n<p><strong> \u884c\u52d5\uff1a<\/strong> \u5354\u8abf\u5404\u884c\u92b7\u5718\u968a\u7684\u8a0a\u606f\u6e96\u5247\u3002<\/p>\n<h3> \u8003\u616e\u8207\u8a55\u4f30<\/h3>\n<p>\u5ba2\u6236\u6b63\u5728\u6bd4\u8f03\u9078\u9805\u3002\u6b64\u968e\u6bb5\u7684\u6469\u64e6\u901a\u5e38\u6e90\u65bc\u7f3a\u4e4f\u4fe1\u4efb\u6216\u8cc7\u8a0a\u3002<\/p>\n<ul>\n<li><strong> \u969c\u7919\uff1a<\/strong> \u7f3a\u4e4f\u793e\u6703\u8b49\u660e\u3002<\/li>\n<li><strong> \u6d1e\u5bdf\uff1a<\/strong> \u4f7f\u7528\u8005\u5728\u7f3a\u4e4f\u4ed6\u4eba\u8a8d\u53ef\u7684\u60c5\u6cc1\u4e0b\u6703\u7336\u8c6b\u4e0d\u6c7a\u3002<\/li>\n<li><strong> \u884c\u52d5\uff1a<\/strong> \u660e\u986f\u6574\u5408\u8a55\u8ad6\u8207\u6210\u529f\u6848\u4f8b\u3002<\/li>\n<\/ul>\n<p><strong> \u969c\u7919\uff1a<\/strong> \u8907\u96dc\u7684\u5b9a\u50f9\u7d50\u69cb\u3002<\/p>\n<p><strong> \u6d1e\u5bdf\uff1a<\/strong> \u4f7f\u7528\u8005\u7121\u6cd5\u8f15\u6613\u8a08\u7b97\u7e3d\u6210\u672c\u3002<\/p>\n<p><strong> \u884c\u52d5\uff1a<\/strong> \u7c21\u5316\u5b9a\u50f9\u5c64\u7d1a\uff0c\u4e26\u63d0\u524d\u986f\u793a\u7e3d\u6210\u672c\u3002<\/p>\n<h3> \u8cfc\u8cb7\u8207\u8f49\u5316<\/h3>\n<p>\u9019\u662f\u95dc\u9375\u6642\u523b\u3002\u6b64\u8655\u7684\u969c\u7919\u6703\u76f4\u63a5\u5c0e\u81f4\u6536\u5165\u640d\u5931\u3002<\/p>\n<ul>\n<li><strong> \u969c\u7919\uff1a<\/strong> \u5f37\u5236\u5e33\u6236\u5275\u5efa\u3002<\/li>\n<li><strong> \u6d1e\u5bdf\uff1a<\/strong> \u4f7f\u7528\u8005\u5e0c\u671b\u5feb\u901f\u8cfc\u8cb7\uff0c\u7121\u9700\u627f\u8afe\u3002<\/li>\n<li><strong> \u884c\u52d5\uff1a<\/strong> \u555f\u7528\u8a2a\u5ba2\u7d50\u5e33\u9078\u9805\u3002<\/li>\n<\/ul>\n<p><strong> \u969c\u7919\uff1a<\/strong> \u6709\u9650\u7684\u4ed8\u6b3e\u65b9\u5f0f\u3002<\/p>\n<p><strong> \u6d1e\u5bdf\uff1a<\/strong> \u7528\u6236\u66f4\u50be\u5411\u65bc\u4f7f\u7528\u4ed6\u5011\u7279\u5b9a\u7684\u4ed8\u6b3e\u5de5\u5177\u3002<\/p>\n<p><strong> \u884c\u52d5\uff1a<\/strong> \u589e\u52a0\u591a\u6a23\u5316\u7684\u4ed8\u6b3e\u7db2\u95dc\u3002<\/p>\n<h3> \u7559\u5b58\u8207\u652f\u63f4<\/h3>\n<p>\u92b7\u552e\u5b8c\u6210\u5f8c\uff0c\u95dc\u4fc2\u4ecd\u6301\u7e8c\u3002\u6b64\u8655\u7684\u6469\u64e6\u6703\u5c0e\u81f4\u5ba2\u6236\u6d41\u5931\u3002<\/p>\n<ul>\n<li><strong> \u969c\u7919\uff1a<\/strong> \u53d6\u6d88\u6d41\u7a0b\u56f0\u96e3\u3002<\/li>\n<li><strong> \u6d1e\u5bdf\uff1a<\/strong> \u7528\u6236\u89ba\u5f97\u88ab\u7cfb\u7d71\u56f0\u4f4f\u3002<\/li>\n<li><strong> \u884c\u52d5\uff1a<\/strong> \u63d0\u4f9b\u81ea\u52a9\u53d6\u6d88\u670d\u52d9\u3002<\/li>\n<\/ul>\n<p><strong> \u969c\u7919\uff1a<\/strong> \u652f\u63f4\u7b49\u5f85\u6642\u9593\u904e\u9577\u3002<\/p>\n<p><strong> 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