{"id":1316,"date":"2026-03-22T02:21:34","date_gmt":"2026-03-22T02:21:34","guid":{"rendered":"https:\/\/www.method-post.com\/vi\/test-and-learn-journey-mapping-for-cro\/"},"modified":"2026-03-22T02:21:34","modified_gmt":"2026-03-22T02:21:34","slug":"test-and-learn-journey-mapping-for-cro","status":"publish","type":"post","link":"https:\/\/www.method-post.com\/vi\/test-and-learn-journey-mapping-for-cro\/","title":{"rendered":"B\u1ea3n \u0111\u1ed3 H\u00e0nh tr\u00ecnh Kh\u00e1ch h\u00e0ng: Th\u1eed nghi\u1ec7m v\u00e0 H\u1ecdc h\u1ecfi: B\u1ea3n \u0111\u1ed3 H\u00e0nh tr\u00ecnh cho T\u1ed1i \u01b0u T\u1ef7 l\u1ec7 Chuy\u1ec3n \u0111\u1ed5i"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Kawaii-style infographic illustrating journey mapping for conversion rate optimization, featuring a cute explorer character, four user journey stages (awareness, consideration, decision, retention), quantitative and qualitative data sources, four friction types with adorable icons, hypothesis formula, and testing cycle - all in soft pastel colors with hearts and sparkles\" decoding=\"async\" src=\"https:\/\/www.method-post.com\/wp-content\/uploads\/2026\/03\/journey-mapping-cro-kawaii-infographic.jpg\"\/><\/figure>\n<\/div>\n<p>T\u1ed1i \u01b0u t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i (CRO) th\u01b0\u1eddng t\u1eadp trung v\u00e0o nh\u1eefng y\u1ebfu t\u1ed1 ri\u00eang l\u1ebb \u2013 m\u00e0u n\u00fat b\u1ea5m, thay \u0111\u1ed5i ti\u00eau \u0111\u1ec1 ho\u1eb7c tr\u01b0\u1eddng bi\u1ec3u m\u1eabu. D\u00f9 nh\u1eefng t\u1ed1i \u01b0u h\u00f3a nh\u1ecf n\u00e0y c\u00f3 \u00fd ngh\u0129a, nh\u01b0ng ch\u00fang c\u00f3 th\u1ec3 khi\u1ebfn ta b\u1ecf l\u1ee1 c\u00e1i l\u1edbn v\u00ec qu\u00e1 ch\u00fa t\u00e2m v\u00e0o chi ti\u1ebft. \u0110\u1ec3 th\u1ef1c s\u1ef1 hi\u1ec3u h\u00e0nh vi ng\u01b0\u1eddi d\u00f9ng, ch\u00fang ta ph\u1ea3i xem x\u00e9t to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh m\u00e0 kh\u00e1ch truy c\u1eadp tr\u1ea3i qua. \u0110\u00e2y ch\u00ednh l\u00e0 l\u00fac b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh tr\u1edf n\u00ean thi\u1ebft y\u1ebfu. B\u1eb1ng c\u00e1ch tr\u1ef1c quan h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eadn th\u1ee9c \u0111\u1ebfn mua h\u00e0ng, ch\u00fang ta ph\u00e1t hi\u1ec7n ra nh\u1eefng \u0111i\u1ec3m g\u00e2y c\u1ea3n tr\u1edf \u1ea9n s\u00e2u m\u00e0 d\u1eef li\u1ec7u \u0111\u01a1n thu\u1ea7n c\u00f3 th\u1ec3 b\u1ecf qua.<\/p>\n<p>H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch t\u00edch h\u1ee3p b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh v\u00e0o chi\u1ebfn l\u01b0\u1ee3c th\u1eed nghi\u1ec7m c\u1ee7a b\u1ea1n. Ch\u00fang ta s\u1ebd \u0111i xa h\u01a1n nh\u1eefng ph\u00e2n t\u00edch \u0111\u01a1n gi\u1ea3n v\u00e0 nh\u00ecn v\u00e0o c\u1ed1t truy\u1ec7n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y gi\u00fap x\u00e2y d\u1ef1ng c\u00e1c gi\u1ea3 thuy\u1ebft v\u00e0 th\u1eed nghi\u1ec7m c\u00f3 \u00fd ngh\u0129a h\u01a1n, ph\u00f9 h\u1ee3p v\u1edbi h\u00e0nh vi con ng\u01b0\u1eddi th\u1ef1c t\u1ebf thay v\u00ec ch\u1ec9 d\u1ef1a v\u00e0o con s\u1ed1 tr\u00ean b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n.<\/p>\n<h2>\ud83d\udd0d T\u1ea1i sao B\u1ea3n \u0111\u1ed3 H\u00e0nh tr\u00ecnh l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi Th\u1eed nghi\u1ec7m<\/h2>\n<p>Th\u1eed nghi\u1ec7m A\/B truy\u1ec1n th\u1ed1ng th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng trong tr\u1ea1ng th\u00e1i tr\u1ed1ng r\u1ed7ng. B\u1ea1n th\u1eed m\u1ed9t trang \u0111\u00edch v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3. Nh\u01b0ng \u0111i\u1ec1u g\u00ec x\u1ea3y ra sau khi nh\u1ea5p chu\u1ed9t? N\u1ebfu trang \u0111\u00edch \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u nh\u01b0ng quy tr\u00ecnh thanh to\u00e1n g\u00e2y nh\u1ea7m l\u1eabn, b\u1ea1n s\u1ebd m\u1ea5t t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i. B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh cung c\u1ea5p b\u1ed1i c\u1ea3nh c\u1ea7n thi\u1ebft \u0111\u1ec3 \u01b0u ti\u00ean c\u00e1c th\u1eed nghi\u1ec7m m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<ul>\n<li><strong>Hi\u1ec3u bi\u1ebft B\u1ed1i c\u1ea3nh:<\/strong> N\u00f3 ti\u1ebft l\u1ed9 tr\u1ea1ng th\u00e1i c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u1edf m\u1ed7i giai \u0111o\u1ea1n.<\/li>\n<li><strong>Ph\u00e1t hi\u1ec7n C\u1ea3n tr\u1edf:<\/strong> N\u00f3 ch\u1ec9 ra n\u01a1i ng\u01b0\u1eddi d\u00f9ng r\u1eddi b\u1ecf v\u00e0 l\u00fd do t\u1ea1i sao.<\/li>\n<li><strong>\u0110\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a Gi\u1ea3 thuy\u1ebft:<\/strong> C\u00e1c th\u1eed nghi\u1ec7m \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean hi\u1ec3u bi\u1ebft v\u1ec1 h\u00e0nh vi, ch\u1ee9 kh\u00f4ng ph\u1ea3i suy \u0111o\u00e1n.<\/li>\n<li><strong>Ph\u00e2n b\u1ed5 Ngu\u1ed3n l\u1ef1c:<\/strong> B\u1ea1n t\u1eadp trung n\u1ed7 l\u1ef1c v\u00e0o nh\u1eefng khu v\u1ef1c c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn nh\u1ea5t trong \u1ed1ng d\u1eabn.<\/li>\n<\/ul>\n<p>Kh\u00f4ng c\u00f3 b\u1ea3n \u0111\u1ed3, th\u1eed nghi\u1ec7m gi\u1ed1ng nh\u01b0 l\u00e1i xe trong \u0111\u00eam t\u1ed1i v\u1edbi \u0111\u00e8n pha b\u1eadt. B\u1ea1n ch\u1ec9 th\u1ea5y v\u00e0i feet ph\u00eda tr\u01b0\u1edbc, nh\u01b0ng kh\u00f4ng th\u1ec3 nh\u00ecn th\u1ea5y kh\u00fac cua s\u1eafp t\u1edbi. M\u1ed9t b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh s\u1ebd th\u1eafp s\u00e1ng con \u0111\u01b0\u1eddng ph\u00eda tr\u01b0\u1edbc.<\/p>\n<h2>\ud83d\udcca Thu th\u1eadp Th\u00f4ng tin cho B\u1ea3n \u0111\u1ed3<\/h2>\n<p>X\u00e2y d\u1ef1ng m\u1ed9t b\u1ea3n \u0111\u1ed3 \u0111\u00e1ng tin c\u1eady \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n ch\u1ec9 l\u00e0 nh\u1eefng gi\u1ea3 \u0111\u1ecbnh. B\u1ea1n c\u1ea7n s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa d\u1eef li\u1ec7u \u0111\u1ecbnh l\u01b0\u1ee3ng v\u00e0 \u0111\u1ecbnh t\u00ednh. Giai \u0111o\u1ea1n n\u00e0y l\u00e0 v\u1ec1 vi\u1ec7c thu th\u1eadp c\u00e1c nguy\u00ean li\u1ec7u th\u00f4 c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e2y d\u1ef1ng bi\u1ec3u di\u1ec5n tr\u1ef1c quan v\u1ec1 h\u00e0nh tr\u00ecnh ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<h3>Ngu\u1ed3n D\u1eef li\u1ec7u \u0110\u1ecbnh l\u01b0\u1ee3ng<\/h3>\n<p>S\u1ed1 li\u1ec7u cho b\u1ea1n bi\u1ebft <em>\u0111i\u1ec1u g\u00ec<\/em> \u0111ang x\u1ea3y ra. S\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n sau \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1eabu h\u00ecnh:<\/p>\n<ul>\n<li><strong>Ph\u00e2n t\u00edch Web:<\/strong> T\u00ecm \u0111i\u1ec3m ng\u01b0\u1eddi d\u00f9ng r\u1eddi b\u1ecf trong \u1ed1ng d\u1eabn.<\/li>\n<li><strong>Ghi l\u1ea1i Phi\u00ean l\u00e0m vi\u1ec7c:<\/strong> Quan s\u00e1t chuy\u1ec3n \u0111\u1ed9ng chu\u1ed9t v\u00e0 h\u00e0nh vi cu\u1ed9n trang.<\/li>\n<li><strong>Trang Tho\u00e1t:<\/strong> X\u00e1c \u0111\u1ecbnh n\u01a1i ng\u01b0\u1eddi d\u00f9ng r\u1eddi kh\u1ecfi trang web th\u01b0\u1eddng xuy\u00ean nh\u1ea5t.<\/li>\n<li><strong>Th\u1eddi gian tr\u00ean Trang:<\/strong> X\u00e1c \u0111\u1ecbnh n\u01a1i ng\u01b0\u1eddi d\u00f9ng t\u01b0\u01a1ng t\u00e1c s\u00e2u s\u1eafc v\u00e0 n\u01a1i h\u1ecd r\u1eddi \u0111i nhanh ch\u00f3ng.<\/li>\n<\/ul>\n<h3>Ngu\u1ed3n D\u1eef li\u1ec7u \u0110\u1ecbnh t\u00ednh<\/h3>\n<p>S\u1ed1 li\u1ec7u cho b\u1ea1n bi\u1ebft <em>t\u1ea1i sao<\/em> c\u00f3 th\u1ec3 \u0111ang x\u1ea3y ra. D\u1eef li\u1ec7u \u0111\u1ecbnh t\u00ednh th\u00eam y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi:<\/p>\n<ul>\n<li><strong>Ph\u1ecfng v\u1ea5n ng\u01b0\u1eddi d\u00f9ng:<\/strong> Nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1ec1 \u0111\u1ed9ng c\u01a1 v\u00e0 \u0111i\u1ec3m \u0111au.<\/li>\n<li><strong>Bi\u1ec3u m\u1eabu ph\u1ea3n h\u1ed3i:<\/strong> C\u00e1c kh\u1ea3o s\u00e1t tr\u00ean trang h\u1ecfi v\u1ec1 nh\u1eefng r\u00e0o c\u1ea3n c\u1ee5 th\u1ec3.<\/li>\n<li><strong>V\u00e9 h\u1ed7 tr\u1ee3:<\/strong> Ph\u00e2n t\u00edch nh\u1eefng khi\u1ebfu n\u1ea1i ho\u1eb7c s\u1ef1 nh\u1ea7m l\u1eabn ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o \u0111\u1ebfn b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Th\u1eed nghi\u1ec7m kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng:<\/strong> Quan s\u00e1t ng\u01b0\u1eddi d\u00f9ng c\u1ed1 g\u1eafng ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 theo th\u1eddi gian th\u1ef1c.<\/li>\n<\/ul>\n<h2>\ud83d\udee3\ufe0f X\u00e2y d\u1ef1ng h\u00e0nh tr\u00ecnh ng\u01b0\u1eddi d\u00f9ng<\/h2>\n<p>Sau khi thu th\u1eadp d\u1eef li\u1ec7u, \u0111\u1ebfn l\u00fac tr\u1ef1c quan h\u00f3a. B\u1ea3n \u0111\u1ed3 kh\u00f4ng ch\u1ec9 l\u00e0 danh s\u00e1ch tuy\u1ebfn t\u00ednh c\u00e1c trang. N\u00f3 n\u00ean th\u1ec3 hi\u1ec7n m\u1ee5c ti\u00eau, h\u00e0nh \u0111\u1ed9ng v\u00e0 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi d\u00f9ng \u1edf m\u1ed7i b\u01b0\u1edbc.<\/p>\n<h3>X\u00e1c \u0111\u1ecbnh c\u00e1c giai \u0111o\u1ea1n<\/h3>\n<p>Chia h\u00e0nh tr\u00ecnh th\u00e0nh c\u00e1c giai \u0111o\u1ea1n h\u1ee3p l\u00fd. C\u00e1c giai \u0111o\u1ea1n ph\u1ed5 bi\u1ebfn bao g\u1ed3m:<\/p>\n<ul>\n<li><strong>Nh\u1eadn th\u1ee9c:<\/strong> Ng\u01b0\u1eddi d\u00f9ng ph\u00e1t hi\u1ec7n ra th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n<li><strong>Xem x\u00e9t:<\/strong> Ng\u01b0\u1eddi d\u00f9ng \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn.<\/li>\n<li><strong>Quy\u1ebft \u0111\u1ecbnh:<\/strong> Ng\u01b0\u1eddi d\u00f9ng ch\u1ecdn m\u1ed9t gi\u1ea3i ph\u00e1p.<\/li>\n<li><strong>Gi\u1eef ch\u00e2n:<\/strong> Ng\u01b0\u1eddi d\u00f9ng ti\u1ebfp t\u1ee5c tham gia sau khi mua h\u00e0ng.<\/li>\n<\/ul>\n<h3>B\u1ea3n \u0111\u1ed3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac<\/h3>\n<p>X\u00e1c \u0111\u1ecbnh m\u1ecdi t\u01b0\u01a1ng t\u00e1c m\u00e0 ng\u01b0\u1eddi d\u00f9ng c\u00f3 v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m:<\/p>\n<ul>\n<li>B\u00e0i \u0111\u0103ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/li>\n<li>Th\u01b0 \u0111i\u1ec7n t\u1eed b\u00e1o c\u00e1o<\/li>\n<li>Trang \u0111\u00edch tr\u00ean website<\/li>\n<li>Trang s\u1ea3n ph\u1ea9m<\/li>\n<li>Bi\u1ec3u m\u1eabu thanh to\u00e1n<\/li>\n<li>Email x\u00e1c nh\u1eadn<\/li>\n<li>T\u01b0\u01a1ng t\u00e1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<h2>\ud83d\udea7 Nh\u1eadn di\u1ec7n c\u00e1c \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n<\/h2>\n<p>S\u1ef1 kh\u00f3 kh\u0103n l\u00e0 b\u1ea5t k\u1ef3 \u0111i\u1ec1u g\u00ec l\u00e0m ch\u1eadm l\u1ea1i ho\u1eb7c d\u1eebng l\u1ea1i ti\u1ebfn \u0111\u1ed9. Trong b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh, c\u00e1c \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n l\u00e0 nh\u1eefng khu v\u1ef1c then ch\u1ed1t c\u1ea7n nh\u1eafm \u0111\u1ebfn \u0111\u1ec3 ki\u1ec3m th\u1eed. Ch\u00fang l\u00e0 nh\u1eefng r\u00e0o c\u1ea3n gi\u1eefa \u00fd \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng.<\/p>\n<p>L\u01b0u \u00fd c\u00e1c d\u1ea5u hi\u1ec7u b\u1ef1c b\u1ed9i ho\u1eb7c nh\u1ea7m l\u1eabn:<\/p>\n<ul>\n<li><strong>T\u1ef7 l\u1ec7 b\u1ecf cu\u1ed9c cao:<\/strong> S\u1ef1 gi\u1ea3m \u0111\u1ed9t ng\u1ed9t v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng gi\u1eefa hai b\u01b0\u1edbc.<\/li>\n<li><strong>Th\u1eddi gian phi\u00ean l\u00e0m vi\u1ec7c d\u00e0i:<\/strong> Ng\u01b0\u1eddi d\u00f9ng d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian tr\u00ean m\u1ed9t trang duy nh\u1ea5t c\u00f3 th\u1ec3 cho th\u1ea5y s\u1ef1 nh\u1ea7m l\u1eabn.<\/li>\n<li><strong>B\u1ecf d\u1edf bi\u1ec3u m\u1eabu:<\/strong> Ng\u01b0\u1eddi d\u00f9ng b\u1eaft \u0111\u1ea7u \u0111i\u1ec1n bi\u1ec3u m\u1eabu nh\u01b0ng kh\u00f4ng ho\u00e0n th\u00e0nh.<\/li>\n<li><strong>H\u00e0nh vi ph\u1ea3n \u1ee9ng:<\/strong> Ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng xuy\u00ean l\u00e0m m\u1edbi trang ho\u1eb7c s\u1eed d\u1ee5ng n\u00fat quay l\u1ea1i.<\/li>\n<\/ul>\n<p>Vi\u1ec7c ph\u00e2n lo\u1ea1i c\u00e1c \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n l\u00e0 \u0111i\u1ec1u r\u1ea5t quan tr\u1ecdng. M\u1ed9t s\u1ed1 \u0111i\u1ec3m l\u00e0 k\u1ef9 thu\u1eadt, ch\u1eb3ng h\u1ea1n nh\u01b0 th\u1eddi gian t\u1ea3i ch\u1eadm. M\u1ed9t s\u1ed1 kh\u00e1c l\u00e0 t\u00e2m l\u00fd, ch\u1eb3ng h\u1ea1n nh\u01b0 thi\u1ebfu ni\u1ec1m tin ho\u1eb7c c\u00e1c \u0111\u1ec1 xu\u1ea5t gi\u00e1 tr\u1ecb kh\u00f4ng r\u00f5 r\u00e0ng.<\/p>\n<h3>So s\u00e1nh c\u00e1c lo\u1ea1i \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n<\/h3>\n<table>\n<thead>\n<tr>\n<th>Lo\u1ea1i \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n<\/th>\n<th>M\u00f4 t\u1ea3<\/th>\n<th>V\u00ed d\u1ee5<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>K\u1ef9 thu\u1eadt<\/td>\n<td>V\u1ea5n \u0111\u1ec1 v\u1ec1 hi\u1ec7u su\u1ea5t h\u1ec7 th\u1ed1ng<\/td>\n<td>Th\u1eddi gian t\u1ea3i trang v\u01b0\u1ee3t qu\u00e1 3 gi\u00e2y<\/td>\n<\/tr>\n<tr>\n<td>N\u1ed9i dung<\/td>\n<td>Th\u00f4ng tin kh\u00f4ng r\u00f5 r\u00e0ng ho\u1eb7c b\u1ecb thi\u1ebfu<\/td>\n<td>Chi ti\u1ebft gi\u00e1 c\u1ea3 b\u1ecb \u1ea9n<\/td>\n<\/tr>\n<tr>\n<td>Quy tr\u00ecnh<\/td>\n<td>Y\u00eau c\u1ea7u qu\u00e1 nhi\u1ec1u b\u01b0\u1edbc<\/td>\n<td>B\u1eaft bu\u1ed9c t\u1ea1o t\u00e0i kho\u1ea3n tr\u01b0\u1edbc khi thanh to\u00e1n<\/td>\n<\/tr>\n<tr>\n<td>T\u00e2m l\u00fd<\/td>\n<td>Thi\u1ebfu ni\u1ec1m tin ho\u1eb7c s\u1ef1 t\u1ef1 tin<\/td>\n<td>Kh\u00f4ng c\u00f3 d\u1ea5u hi\u1ec7u b\u1ea3o m\u1eadt n\u00e0o hi\u1ec3n th\u1ecb<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>\ud83d\udca1 \u0110\u01b0a ra gi\u1ea3 thuy\u1ebft t\u1eeb b\u1ea3n \u0111\u1ed3<\/h2>\n<p>B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh s\u1ebd v\u00f4 d\u1ee5ng n\u1ebfu n\u00f3 kh\u00f4ng d\u1eabn \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng. B\u01b0\u1edbc ti\u1ebfp theo l\u00e0 chuy\u1ec3n \u0111\u1ed5i nh\u1eadn th\u1ee9c th\u00e0nh c\u00e1c gi\u1ea3 thuy\u1ebft c\u00f3 th\u1ec3 ki\u1ec3m nghi\u1ec7m. M\u1ed9t gi\u1ea3 thuy\u1ebft m\u1ea1nh m\u1ebd tu\u00e2n theo c\u1ea5u tr\u00fac c\u1ee5 th\u1ec3: N\u1ebfu ch\u00fang ta thay \u0111\u1ed5i [y\u1ebfu t\u1ed1], th\u00ec [ch\u1ec9 s\u1ed1] s\u1ebd c\u1ea3i thi\u1ec7n v\u00ec [l\u00fd do].<\/p>\n<h3>T\u1ea1o gi\u1ea3 thuy\u1ebft t\u1eebng b\u01b0\u1edbc<\/h3>\n<ol>\n<li><strong>X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1:<\/strong> \u201cNg\u01b0\u1eddi d\u00f9ng r\u1eddi b\u1ecf trang gi\u00e1 c\u1ea3.\u201d\n<ul>\n<li><em>Nh\u1eadn th\u1ee9c b\u1ea3n \u0111\u1ed3:<\/em> Ng\u01b0\u1eddi d\u00f9ng b\u1ed1i r\u1ed1i v\u00ec s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa c\u00e1c c\u1ea5p \u0111\u1ed9.<\/li>\n<\/ul>\n<\/li>\n<li><strong>X\u00e1c \u0111\u1ecbnh gi\u1ea3i ph\u00e1p:<\/strong> \u201cTh\u00eam bi\u1ec3u \u0111\u1ed3 so s\u00e1nh.\u201d\n<ul>\n<li><em>Nh\u1eadn th\u1ee9c b\u1ea3n \u0111\u1ed3:<\/em>C\u00e1c c\u00f4ng c\u1ee5 tr\u1ef1c quan gi\u00fap l\u00e0m r\u00f5 s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 gi\u00e1 tr\u1ecb.<\/li>\n<\/ul>\n<\/li>\n<li><strong>D\u1ef1 \u0111o\u00e1n k\u1ebft qu\u1ea3:<\/strong> \u201cTh\u1eddi gian t\u01b0\u01a1ng t\u00e1c s\u1ebd t\u0103ng l\u00ean, v\u00e0 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i s\u1ebd t\u0103ng.\u201d\n<ul>\n<li><em>Nh\u1eadn th\u1ee9c b\u1ea3n \u0111\u1ed3:<\/em>Th\u00f4ng tin r\u00f5 r\u00e0ng h\u01a1n s\u1ebd gi\u1ea3m lo l\u1eafng.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3>\u0110\u1ea3m b\u1ea3o t\u00ednh h\u1ee3p l\u1ec7 c\u1ee7a gi\u1ea3 thuy\u1ebft<\/h3>\n<p>Tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n ki\u1ec3m th\u1eed, h\u00e3y x\u00e1c minh gi\u1ea3 \u0111\u1ecbnh c\u1ee7a b\u1ea1n d\u1ef1a tr\u00ean b\u1ea3n \u0111\u1ed3:<\/p>\n<ul>\n<li><strong>N\u00f3 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch c\u1ee7a ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng?<\/strong>S\u1ef1 thay \u0111\u1ed5i c\u00f3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd kh\u00f4ng?<\/li>\n<li><strong>N\u00f3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c kh\u00f4ng?<\/strong>B\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i t\u00e1c \u0111\u1ed9ng c\u1ee7a s\u1ef1 thay \u0111\u1ed5i kh\u00f4ng?<\/li>\n<li><strong>N\u00f3 c\u00f3 c\u1ee5 th\u1ec3 kh\u00f4ng?<\/strong>Tr\u00e1nh nh\u1eefng thay \u0111\u1ed5i m\u01a1 h\u1ed3 nh\u01b0 \u201cc\u1ea3i thi\u1ec7n trang\u201d. H\u00e3y x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c y\u1ebfu t\u1ed1 c\u1ea7n thay \u0111\u1ed5i.<\/li>\n<\/ul>\n<h2>\ud83e\uddea Th\u1ef1c hi\u1ec7n ki\u1ec3m th\u1eed<\/h2>\n<p>Khi gi\u1ea3 thuy\u1ebft \u0111\u00e3 v\u1eefng ch\u1eafc, \u0111\u00e3 \u0111\u1ebfn l\u00fac th\u1ef1c hi\u1ec7n. Ki\u1ec3m th\u1eed c\u1ea7n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo t\u1eebng b\u01b0\u1edbc l\u1eb7p l\u1ea1i. \u0110\u1eebng c\u1ed1 g\u1eafng thay \u0111\u1ed5i to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh m\u1ed9t l\u00fac. H\u00e3y t\u1eadp trung v\u00e0o t\u1eebng \u0111i\u1ec3m g\u00e2y kh\u00f3 ch\u1ecbu m\u1ed9t l\u1ea7n.<\/p>\n<h3>C\u00e1c lo\u1ea1i ki\u1ec3m th\u1eed cho t\u1ed1i \u01b0u h\u00f3a h\u00e0nh tr\u00ecnh<\/h3>\n<ul>\n<li><strong>Ki\u1ec3m th\u1eed A\/B:<\/strong> So s\u00e1nh hai phi\u00ean b\u1ea3n c\u1ee7a m\u1ed9t y\u1ebfu t\u1ed1 c\u1ee5 th\u1ec3.<\/li>\n<li><strong>Ki\u1ec3m th\u1eed \u0111a bi\u1ebfn:<\/strong> Ki\u1ec3m th\u1eed nhi\u1ec1u y\u1ebfu t\u1ed1 c\u00f9ng l\u00fac \u0111\u1ec3 quan s\u00e1t s\u1ef1 t\u01b0\u01a1ng t\u00e1c.<\/li>\n<li><strong>Ki\u1ec3m th\u1eed URL chia t\u00e1ch:<\/strong> So s\u00e1nh c\u00e1c c\u1ea5u tr\u00fac trang ho\u00e0n to\u00e0n kh\u00e1c nhau.<\/li>\n<li><strong> C\u00e1 nh\u00e2n h\u00f3a:<\/strong> Hi\u1ec3n th\u1ecb n\u1ed9i dung kh\u00e1c nhau d\u1ef1a tr\u00ean ph\u00e2n kh\u00fac ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ul>\n<h3>Ph\u00e2n \u0111o\u1ea1n l\u00e0 ch\u00eca kh\u00f3a<\/h3>\n<p>Kh\u00f4ng ph\u1ea3i ng\u01b0\u1eddi d\u00f9ng n\u00e0o c\u0169ng \u0111i theo c\u00f9ng m\u1ed9t h\u00e0nh tr\u00ecnh. Ph\u00e2n \u0111o\u1ea1n th\u1eed nghi\u1ec7m c\u1ee7a b\u1ea1n d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li><strong>Ngu\u1ed3n truy c\u1eadp:<\/strong> Ng\u01b0\u1eddi d\u00f9ng t\u1eeb m\u1ea1ng x\u00e3 h\u1ed9i c\u00f3 th\u1ec3 c\u00f3 k\u1ef3 v\u1ecdng kh\u00e1c bi\u1ec7t so v\u1edbi ng\u01b0\u1eddi d\u00f9ng t\u00ecm ki\u1ebfm.<\/li>\n<li><strong>Thi\u1ebft b\u1ecb:<\/strong> Ng\u01b0\u1eddi d\u00f9ng di \u0111\u1ed9ng th\u01b0\u1eddng c\u00f3 c\u00e1c \u0111i\u1ec3m g\u00e2y kh\u00f3 ch\u1ecbu kh\u00e1c bi\u1ec7t so v\u1edbi ng\u01b0\u1eddi d\u00f9ng m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n.<\/li>\n<li><strong>H\u00e0nh vi:<\/strong> Ng\u01b0\u1eddi truy c\u1eadp m\u1edbi so v\u1edbi ng\u01b0\u1eddi truy c\u1eadp quay l\u1ea1i.<\/li>\n<li><strong>Nh\u00e2n kh\u1ea9u h\u1ecdc:<\/strong> \u0110\u1ed9 tu\u1ed5i ho\u1eb7c v\u1ecb tr\u00ed c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 tin t\u01b0\u1edfng.<\/li>\n<\/ul>\n<h2>\ud83d\udcc8 Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 v\u00e0 l\u1eb7p l\u1ea1i<\/h2>\n<p>H\u00e0nh tr\u00ecnh kh\u00f4ng k\u1ebft th\u00fac khi c\u00f3 k\u1ebft qu\u1ea3 th\u1eed nghi\u1ec7m. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u \u0111\u00f2i h\u1ecfi b\u1ed1i c\u1ea3nh. M\u1ed9t k\u1ebft qu\u1ea3 c\u00f3 \u00fd ngh\u0129a th\u1ed1ng k\u00ea c\u00f3 th\u1ec3 kh\u00f4ng mang \u00fd ngh\u0129a trong b\u1ed1i c\u1ea3nh h\u00e0nh tr\u00ecnh r\u1ed9ng l\u1edbn h\u01a1n.<\/p>\n<h3>\u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng<\/h3>\n<p>H\u00e3y nh\u00ecn xa h\u01a1n ch\u1ec9 s\u1ed1 ch\u00ednh. Th\u1eed nghi\u1ec7m c\u00f3 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i nh\u01b0ng l\u1ea1i l\u00e0m gi\u1ea3m t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng? C\u00f3 l\u00e0m t\u0103ng s\u1ed1 l\u1ea7n nh\u1ea5p nh\u01b0ng l\u1ea1i gi\u1ea3m th\u1eddi gian \u1edf trang kh\u00f4ng? B\u1ea1n c\u1ea7n \u0111\u1ea3m b\u1ea3o thay \u0111\u1ed5i n\u00e0y ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/p>\n<ul>\n<li><strong>Ch\u1ec9 s\u1ed1 ch\u00ednh:<\/strong> M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a th\u1eed nghi\u1ec7m (v\u00ed d\u1ee5: T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i).<\/li>\n<li><strong>Ch\u1ec9 s\u1ed1 b\u1ea3o v\u1ec7:<\/strong> C\u00e1c ch\u1ec9 s\u1ed1 kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3m (v\u00ed d\u1ee5: T\u1ef7 l\u1ec7 tho\u00e1t).<\/li>\n<li><strong>Ch\u1ec9 s\u1ed1 ph\u1ee5:<\/strong> D\u1eef li\u1ec7u h\u1ed7 tr\u1ee3 (v\u00ed d\u1ee5: Gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng trung b\u00ecnh).<\/li>\n<\/ul>\n<h3>C\u1eadp nh\u1eadt b\u1ea3n \u0111\u1ed3<\/h3>\n<p>B\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u s\u1ed1ng. Khi b\u1ea1n h\u1ecdc h\u1ecfi t\u1eeb c\u00e1c th\u1eed nghi\u1ec7m, h\u00e3y c\u1eadp nh\u1eadt b\u1ea3n \u0111\u1ed3. N\u1ebfu m\u1ed9t \u0111i\u1ec3m g\u00e2y kh\u00f3 ch\u1ecbu \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, h\u00e3y chuy\u1ec3n sang \u0111i\u1ec3m ti\u1ebfp theo. N\u1ebfu xu\u1ea5t hi\u1ec7n r\u00e0o c\u1ea3n m\u1edbi, h\u00e3y ghi l\u1ea1i. \u0110i\u1ec1u n\u00e0y t\u1ea1o n\u00ean m\u1ed9t chu k\u1ef3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n<h2>\u26a0\ufe0f Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ea7n tr\u00e1nh<\/h2>\n<p>Ngay c\u1ea3 v\u1edbi chi\u1ebfn l\u01b0\u1ee3c v\u1eefng ch\u1eafc, sai l\u1ea7m v\u1eabn x\u1ea3y ra. H\u00e3y c\u1ea3nh gi\u00e1c v\u1edbi nh\u1eefng l\u1ed7i ph\u1ed5 bi\u1ebfn n\u00e0y khi t\u00edch h\u1ee3p b\u1ea3n \u0111\u1ed3 v\u00e0o CRO.<\/p>\n<ul>\n<li><strong>Gi\u1ea3 \u0111\u1ecbnh t\u00ednh tuy\u1ebfn t\u00ednh:<\/strong>H\u00e0nh tr\u00ecnh ng\u01b0\u1eddi d\u00f9ng hi\u1ebfm khi l\u00e0 \u0111\u01b0\u1eddng th\u1eb3ng. Ng\u01b0\u1eddi d\u00f9ng th\u01b0\u1eddng \u0111i v\u00f2ng quanh. H\u00e3y l\u1eadp b\u1ea3n \u0111\u1ed3 cho c\u00e1c h\u00e0nh tr\u00ecnh kh\u00f4ng tuy\u1ebfn t\u00ednh.<\/li>\n<li><strong>B\u1ecf qua di \u0111\u1ed9ng:<\/strong>H\u00e0nh vi tr\u00ean m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng chuy\u1ec3n sang di \u0111\u1ed9ng. H\u00e3y l\u1eadp b\u1ea3n \u0111\u1ed3 cho di \u0111\u1ed9ng m\u1ed9t c\u00e1ch c\u1ee5 th\u1ec3.<\/li>\n<li><strong>T\u1ed1i \u01b0u h\u00f3a qu\u00e1 m\u1ee9c:<\/strong>\u0110\u1eebng lo\u1ea1i b\u1ecf m\u1ecdi s\u1ef1 xao nh\u00e3ng. M\u1ed9t s\u1ed1 tr\u1edf ng\u1ea1i l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1eadp trung.<\/li>\n<li><strong>B\u1ecf qua d\u1eef li\u1ec7u \u0111\u1ecbnh t\u00ednh:<\/strong>\u0110\u1eebng ch\u1ec9 d\u1ef1a v\u00e0o con s\u1ed1. H\u00e3y n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<li><strong>Th\u1eed nghi\u1ec7m qu\u00e1 s\u1edbm:<\/strong>\u0110\u1ea3m b\u1ea3o b\u1ea1n c\u00f3 \u0111\u1ee7 l\u01b0u l\u01b0\u1ee3ng truy c\u1eadp v\u00e0 d\u1eef li\u1ec7u tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n nh\u1eefng thay \u0111\u1ed5i l\u1edbn.<\/li>\n<\/ul>\n<h2>\ud83d\udd04 X\u00e2y d\u1ef1ng v\u0103n h\u00f3a h\u1ecdc t\u1eadp<\/h2>\n<p>Nh\u1eefng \u0111\u1ed9i nh\u00f3m th\u00e0nh c\u00f4ng nh\u1ea5t coi th\u1eed nghi\u1ec7m nh\u01b0 m\u1ed9t qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp, ch\u1ee9 kh\u00f4ng ch\u1ec9 l\u00e0 \u0111\u1ed9ng l\u1ef1c t\u1ea1o doanh thu. M\u1ed7i th\u1eed nghi\u1ec7m, d\u00f9 th\u1eafng hay thua, \u0111\u1ec1u cung c\u1ea5p d\u1eef li\u1ec7u. H\u00e3y chia s\u1ebb nh\u1eefng ph\u00e1t hi\u1ec7n n\u00e0y trong to\u00e0n t\u1ed5 ch\u1ee9c.<\/p>\n<ul>\n<li><strong>T\u00e0i li\u1ec7u v\u1ec1 nh\u1eefng th\u1ea5t b\u1ea1i:<\/strong>\u0110i\u1ec1u g\u00ec kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u1ea1i sao?<\/li>\n<li><strong>T\u00f4n vinh nh\u1eefng th\u00e0nh c\u00f4ng:<\/strong>Ghi nh\u1eadn t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00e1c th\u1eed nghi\u1ec7m th\u00e0nh c\u00f4ng.<\/li>\n<li><strong>Chia s\u1ebb hi\u1ec3u bi\u1ebft:<\/strong>\u0110\u1ea3m b\u1ea3o \u0111\u1ed9i marketing v\u00e0 s\u1ea3n ph\u1ea9m bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng ph\u00e1t hi\u1ec7n.<\/li>\n<li><strong>Xem x\u00e9t th\u01b0\u1eddng xuy\u00ean:<\/strong>L\u00ean l\u1ecbch xem x\u00e9t b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh h\u00e0ng th\u00e1ng.<\/li>\n<\/ul>\n<h2>\ud83c\udfaf Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 th\u1eed nghi\u1ec7m h\u00e0nh tr\u00ecnh<\/h2>\n<p>T\u1ed1i \u01b0u h\u00f3a t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111i\u1ec1u ch\u1ec9nh n\u00fat b\u1ea5m. \u0110\u00f3 l\u00e0 v\u1ec1 vi\u1ec7c hi\u1ec3u r\u00f5 con ng\u01b0\u1eddi \u0111\u1eb1ng sau m\u00e0n h\u00ecnh. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh, b\u1ea1n s\u1ebd th\u1ea5u hi\u1ec3u s\u00e2u s\u1eafc h\u01a1n v\u1ec1 ng\u01b0\u1eddi d\u00f9ng c\u1ee7a m\u00ecnh. S\u1ef1 th\u1ea5u hi\u1ec3u n\u00e0y th\u00fac \u0111\u1ea9y ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n v\u00e0 c\u00e1c th\u1eed nghi\u1ec7m hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<p>B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 tr\u1ea3i nghi\u1ec7m hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n. X\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m g\u00e2y kh\u00f3 ch\u1ecbu. \u0110\u01b0a ra gi\u1ea3 thuy\u1ebft. Th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m. Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3. L\u1eb7p l\u1ea1i. Chu tr\u00ecnh n\u00e0y t\u1ea1o n\u00ean v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n lu\u00f4n \u0111\u1ed3ng b\u1ed9 v\u1edbi nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>H\u00e3y nh\u1edb, m\u1ee5c ti\u00eau kh\u00f4ng ch\u1ec9 l\u00e0 chuy\u1ec3n \u0111\u1ed5i m\u1ed9t l\u1ea7n, m\u00e0 c\u00f2n l\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7. M\u1ed9t h\u00e0nh tr\u00ecnh \u0111\u01b0\u1ee3c l\u1eadp b\u1ea3n \u0111\u1ed3 t\u1ed1t s\u1ebd \u0111\u1ea3m b\u1ea3o m\u1ed1i quan h\u1ec7 n\u00e0y b\u1eaft \u0111\u1ea7u \u0111\u00fang h\u01b0\u1edbng v\u00e0 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n.<\/p>\n<p>B\u1eaft \u0111\u1ea7u l\u1eadp b\u1ea3n \u0111\u1ed3 ngay h\u00f4m nay. Con \u0111\u01b0\u1eddng d\u1eabn \u0111\u1ebfn t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i t\u1ed1t h\u01a1n s\u1ebd r\u00f5 r\u00e0ng h\u01a1n khi b\u1ea1n nh\u00ecn th\u1ea5y to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ed1i \u01b0u t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i (CRO) th\u01b0\u1eddng t\u1eadp trung v\u00e0o nh\u1eefng y\u1ebfu t\u1ed1 ri\u00eang l\u1ebb \u2013 m\u00e0u n\u00fat b\u1ea5m, thay \u0111\u1ed5i ti\u00eau \u0111\u1ec1 ho\u1eb7c tr\u01b0\u1eddng bi\u1ec3u m\u1eabu. D\u00f9 nh\u1eefng&hellip;<\/p>\n","protected":false},"author":1,"featured_media":1317,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Th\u1eed nghi\u1ec7m v\u00e0 h\u1ecdc h\u1ecfi: H\u01b0\u1edbng d\u1eabn l\u1eadp b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh cho t\u1ed1i \u01b0u h\u00f3a t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i \ud83d\uddfa\ufe0f","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y t\u1ed1i \u01b0u h\u00f3a t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m g\u00e2y kh\u00f3 ch\u1ecbu, x\u00e2y d\u1ef1ng gi\u1ea3 thuy\u1ebft v\u00e0 th\u1eed nghi\u1ec7m \u0111\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n.","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[51],"tags":[43,50],"class_list":["post-1316","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-journey-mapping","tag-academic","tag-customer-journey-mapping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Th\u1eed nghi\u1ec7m v\u00e0 h\u1ecdc h\u1ecfi: H\u01b0\u1edbng d\u1eabn l\u1eadp b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh cho t\u1ed1i \u01b0u h\u00f3a t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i \ud83d\uddfa\ufe0f<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00fac \u0111\u1ea9y t\u1ed1i \u01b0u h\u00f3a t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i. 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